If you have a true emergency, please call 911
For your convenience, Henderson Properties provides a 24-hour Emergency Maintenance Service.
If you have an Emergency Maintenance Request, please call 704-535-1122 immediately!
For After-Hour Emergencies (after 5:30 pm or on weekends or holidays), call 704-535-1122, listen, and follow the prompts to be connected to our on-call staff. A live person will answer and relay the information to the on-call technician.
If deemed a true emergency, the issue will be addressed immediately. Non-emergencies will be addressed during business hours to save on unnecessary emergency maintenance costs.
A non-emergency maintenance repair can be requested by submitting the Request A Maintenance Repair form.
AFTER-HOURS EMERGENCY MAINTENANCE REQUESTS
Listed below are situations that may warrant a visit from our Maintenance staff to make necessary repairs, potentially after regular business hours. These situations will be dealt with as soon as reasonably possible.
HVAC
- The property has no heat, and the outside temperature is below 40 degrees or forecast to be 40 degrees for a sustained period, resulting in the inside home temperature dipping to 60 degrees or below.
- There is no air conditioning on the property, and the outside temperature is above 90 degrees or is forecast to be above 90 degrees for a sustained period, resulting in the home temperature exceeding 80 degrees.
ELECTRICAL
- Power is off in the entire home and it is not due to an outage in the area. Please contact your utility provider first to confirm.
PLUMBING
- Clogged sewer line: if there is no other usable bathroom on the property
- Burst water supply lines
STRUCTURAL
- Storm damage to the roof, tree limbs on the top, etc.
- Elevator malfunction
- Community entrance blocked
- Ice on sidewalks or stairs could lead to a fall
SECURITY
- Security/entrance gate malfunction
- Fire systems: Smoke alarm continuously sounding, sprinklers running, etc.
- Call boxes/FOB/access to home, i.e., unable to access or enter the property
- Break-in/burglary
- Broken lock/broken window that is easily accessible (i.e., first floor), allowing for potential break-in/burglary.
If any of these scenarios apply, please call us at 704-535-1122. FOLLOW THE PROMPTS TO REACH THE EMERGENCY MAINTENANCE CONTACT. A LIVE PERSON WILL ANSWER AND DETERMINE IF THIS IS A TRUE EMERGENCY. FOR A TRUE EMERGENCY, THE ON-CALL TECHNICIAN WILL RESPOND. IF YOU’VE PLACED A CALL, EXPECT A PHONE CALL FROM THE ON-CALL TECHNICIAN. NON-EMERGENCIES ARE HANDLED DURING BUSINESS HOURS. DO NOT LEAVE A MESSAGE AT OUR OFFICE FOR AN EMERGENCY IF IT IS AFTER REGULAR BUSINESS HOURS.